Glossary
27th November 2025
Acceptance – allowing things to be just as they are with clients, rather than wanting things to be different. Active listening – means fully concentrating on what is being said rather than just... Read more7. Tools and resources
27th November 2025
Identifying clients of concern Activity worksheet: Identifying clients of concern This activity sheet aims to help you gather your thoughts in identifying clients potentially approaching the end of life, and... Read more6. Self care
27th November 2025
“…The staff are the ones that break at the end of the day. Yeah, they’re the ones that walk out of the job and say ‘I’ve had enough, mentally had... Read more5. Bereavement
27th November 2025
“I think death affects people who are very vulnerable in a very different way to people who are very supported, you know. And bereavement and grief, it treats people very... Read more4. Communicating about what matters to clients
27th November 2025
“I think it’s a reflection of recovery, recovery, recovery … nobody talks about death because ‘everyone here is going to go through rehab.’ That’s not the reality of what happens,... Read more3. Shared care
27th November 2025
“ We are incredibly good at what we do but we cannot solve all of the problems for end of life care on our own.” Quote from a specialist nurse... Read more2. Supporting clients’ palliative and end of life care
13th November 2025
“It was hard because she was young… 29 years old and we were discussing palliative care, but it… it felt right. You have that conversation, particularly with people with liver disease,... Read more1. Identifying clients of concern
11th November 2025
“It can be difficult to identify who is actually palliative. A lot of patients die quite suddenly. Or they get an infection and….don’t seek any medical attention. It’s often the key worker who picks... Read moreHow to use this toolkit
11th November 2025
We have adapted a resource pack previously developed by St Mungo’s and Marie Curie, using findings from a large piece of collaborative research. Each section contains resources, tools and activity worksheets to help... Read more